Privacy policy
Cardiff Cleaning Company (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit https://cardiffcleaningcompany.co.uk/.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Cardiff Cleaning Company provides professional domestic and commercial cleaning services in Cardiff and surrounding areas.
Contact details
Cardiff Cleaning Company
5–7 Museum Place
Cardiff
CF10 3BG
Phone: 029 2000 4221
Email: [email protected]
If you have any questions about this Privacy Policy, please contact us using the details above.
2. Information We Collect
We may collect and process the following types of personal information:
Information you provide directly
When you contact us or request a quote through our website forms, we may collect:
- Name
- Email address
- Telephone number
- Address
- Postcode
- Service requirements or message content
This information is submitted through our website contact and quote forms.
Automatically collected information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visits
This data helps us improve the website and user experience.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and quote requests
- To provide cleaning services you request
- To communicate about bookings or services
- To send newsletters or updates if you subscribe
- To improve our website and services
- To comply with legal obligations
We only process personal data when we have a lawful basis to do so.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
Processing is necessary to provide cleaning services or respond to service enquiries.
Legitimate Interests
We may process data to improve our services and manage our business operations.
Consent
Where you subscribe to newsletters or marketing communications.
Legal Obligation
Where required to comply with applicable laws.
5. Data Sharing
We do not sell, rent, or trade your personal information.
We may share information with:
- Service providers that help operate our website or business
- IT support or hosting providers
- Legal or regulatory authorities where required by law
All third parties are required to keep your information secure.
6. Data Retention
We retain personal data only for as long as necessary to:
- Respond to enquiries
- Provide services
- Meet legal or accounting obligations
When data is no longer needed, it will be securely deleted.
7. Cookies
Our website may use cookies to:
- Improve website performance
- Understand visitor behaviour
- Remember user preferences
You can control cookies through your browser settings.
8. Data Security
We take reasonable technical and organisational measures to protect your personal data from:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
However, no internet transmission can be guaranteed to be completely secure.
9. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data (data portability)
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
12. Contact and Complaints
If you have concerns about how we handle your data, please contact us first.
You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk